OPEN LETTER TO HONOURABLE MINISTER OF FESTUS KAYEMO (SAN)

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CBN

Date: 13th of October, 2024.

 

“๐—”๐—ฑ๐—ฑ๐—ฟ๐—ฒ๐˜€๐˜€๐—ถ๐—ป๐—ด ๐˜๐—ต๐—ฒ ๐—ฝ๐—ผ๐—ผ๐—ฟ ๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ๐˜€ ๐—ฅ๐—ฒ๐—ป๐—ฑ๐—ฒ๐—ฟ๐—ฒ๐—ฑ ๐—ฏ๐˜† ๐—”๐—ถ๐—ฟ๐—น๐—ถ๐—ป๐—ฒ๐—ฒ ๐—ฎ๐˜ ๐—”๐˜€๐—ฎ๐—ฏ๐—ฎ ๐—ถ๐—ป๐˜๐—ฒ๐—ฟ๐—ป๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐—ฎ๐—น ๐—”๐—ถ๐—ฟ๐—ฝ๐—ผ๐—ฟ๐˜”

 

CBN

๐—”๐˜๐˜๐—ฒ๐—ป๐˜๐—ถ๐—ผ๐—ป:๐—›๐—ผ๐—ป๐—ผ๐˜‚๐—ฟ๐—ฎ๐—ฏ๐—น๐—ฒ ๐— ๐—ถ๐—ป๐—ถ๐˜€๐˜๐—ฒ๐—ฟ,

 

We hope this letter finds you well. We are writing on behalf of the ๐˜๐จ๐ฎ๐ง๐  ๐๐ข๐ ๐ž๐ซ๐ข๐š๐ง ๐‘๐ข๐ ๐ก๐ญ๐ฌ ๐Ž๐ซ๐ ๐š๐ง๐ข๐ณ๐š๐ญ๐ข๐จ๐ง,under the leadership as ๐‚๐จ๐ฆ๐ซ๐š๐๐ž ๐•๐ข๐œ๐ญ๐จ๐ซ ๐Ž๐ฃ๐ž๐ข ,๐๐จ๐ฉ๐ฎ๐ฅ๐š๐ซ๐ฅ๐ฒ ๐œ๐š๐ฅ๐ฅ๐ž๐ ๐–๐จ๐ง๐  ๐๐จ๐ฑ, to bring to your attention the persistent and worsening issues concerning the airlines operating at Asaba International Airport, specifically ๐€๐ˆ๐‘ ๐๐„๐€๐‚๐„ , ๐€๐„๐‘๐Ž ๐‚๐Ž๐๐“๐‘๐€๐‚๐“๐Ž๐‘๐’, and others.

 

๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ๐ฌ ๐ฎ๐ญ๐ข๐ฅ๐ข๐ณ๐ข๐ง๐  ๐ญ๐ก๐ž ๐€๐ฌ๐š๐›๐š ๐ข๐ง๐ญ๐ž๐ซ๐ง๐š๐ญ๐ข๐จ๐ง๐š๐ฅ ๐€๐ข๐ซ๐ฉ๐จ๐ซ๐ญ ๐ซ๐จ๐ฎ๐ญ๐ž ๐š๐ซ๐ž ๐Ÿ๐ซ๐ž๐ช๐ฎ๐ž๐ง๐ญ๐ฅ๐ฒ ๐Ÿ๐š๐œ๐ข๐ง๐  ๐๐ข๐ฌ๐š๐ฉ๐ฉ๐จ๐ข๐ง๐ญ๐ฆ๐ž๐ง๐ญ๐ฌ ๐๐ฎ๐ž ๐ญ๐จ ๐ฉ๐จ๐จ๐ซ ๐ฌ๐ž๐ซ๐ฏ๐ข๐œ๐ž๐ฌ ๐ซ๐ž๐ง๐๐ž๐ซ๐ž๐ ๐›๐ฒ ๐ญ๐ก๐ž๐ฌ๐ž๐ฌ ๐š๐ข๐ซ๐ฅ๐ข๐ง๐ž๐ฌ. ๐๐š๐ฌ๐ฌ๐ž๐ง๐ ๐ž๐ซ๐ฌ ๐š๐ซ๐ž ๐ฎ๐ง๐š๐›๐ฅ๐ž ๐ญ๐จ ๐›๐จ๐จ๐ค ๐Ÿ๐ฅ๐ข๐ ๐ก๐ญ๐ฌ ๐๐ฎ๐ž ๐ญ๐จ ๐ฅ๐ข๐ฆ๐ข๐ญ๐ž๐ ๐š๐ฏ๐š๐ข๐ฅ๐š๐›๐ข๐ฅ๐ข๐ญ๐ฒ ,๐จ๐ซ ๐ญ๐ก๐ž๐ฒ ๐š๐ซ๐ž ๐ฆ๐ž๐ญ ๐ฐ๐ข๐ญ๐ก ๐ฎ๐ง๐ซ๐ž๐š๐ฌ๐จ๐ง๐š๐›๐ฅ๐ฒ ๐ก๐ข๐ ๐ก ๐Ÿ๐š๐ซ๐ž๐ฌ ๐ญ๐ก๐š๐ญ ๐š๐ซ๐ž ๐ง๐จ๐ญ ๐ซ๐ž๐Ÿ๐ฅ๐ž๐œ๐ญ๐ข๐ฏ๐ž ๐จ๐Ÿ ๐ฌ๐ญ๐š๐ง๐๐š๐ซ๐ ๐ฉ๐ซ๐ข๐œ๐ข๐ง๐  ๐ฉ๐ซ๐š๐œ๐ญ๐ข๐œ๐ž๐ฌ.

๐–๐ก๐ข๐ฅ๐ž ๐ข๐ญ ๐ข๐ฌ ๐œ๐จ๐ฆ๐ฆ๐ž๐ง๐๐š๐›๐ฅ๐ž ๐ญ๐ก๐š๐ญ ๐€๐ˆ๐‘ ๐๐„๐€๐‚๐„ ๐ก๐š๐ฌ ๐ญ๐š๐ค๐ž๐ง ๐ฌ๐ญ๐ž๐ฉ๐ฌ ๐ญ๐จ ๐ฌ๐ฎ๐›๐ฌ๐ข๐๐ข๐ณ๐ž ๐œ๐จ๐ฌ๐ญ๐ฌ ๐จ๐ง ๐ญ๐ก๐ž ๐๐ข๐†๐„๐‘๐ˆ๐€-๐”๐๐ˆ๐“๐„๐ƒ ๐Š๐ˆ๐๐†๐ƒ๐Ž๐Œ ๐ซ๐จ๐ฎ๐ญ๐ž, ๐ข๐ญ ๐ข๐ฌ ๐ฉ๐ž๐ซ๐ฉ๐ฅ๐ž๐ฑ๐ข๐ง๐  ๐š๐ง๐ ๐ฎ๐ง๐Ÿ๐š๐ข๐ซ ๐ญ๐ก๐š๐ญย  ๐๐จ๐ฆ๐ž๐ฌ๐ญ๐ข๐œ ๐Ÿ๐š๐ซ๐ž๐ฌ ๐ซ๐ž๐ฆ๐š๐ข๐ง ๐๐ข๐ฌ๐ฉ๐ซ๐จ๐ฉ๐จ๐ซ๐ญ๐ข๐จ๐ง๐š๐ญ๐ž๐ฅ๐ฒ ๐ก๐ข๐ ๐ก.

 

Additionally, ๐Ÿ๐ฅ๐ข๐ ๐ก๐ญ ๐‚๐š๐ง๐œ๐ž๐ฅ๐ฅ๐š๐ญ๐ข๐จ๐ง๐ฌ ๐ก๐š๐ฏ๐ž ๐›๐ž๐œ๐จ๐ฆ๐ž ๐๐ข๐ฌ๐ญ๐ฎ๐ซ๐›๐ข๐ง๐ ๐ฅ๐ฒ ๐œ๐จ๐ฆ๐ฆ๐จ๐ง,๐ฐ๐ข๐ญ๐ก ๐ฉ๐š๐ฌ๐ฌ๐ž๐ง๐ ๐ž๐ซ๐ฌ ๐ž๐ฑ๐ฉ๐ž๐œ๐ญ๐ž๐ ๐ญ๐จ ๐€๐๐ฃ๐ฎ๐ฌ๐ญ ๐ญ๐จ ๐ญ๐ก๐ž ๐š๐ข๐ซ๐ฅ๐ข๐ง๐ž๐ฌ ๐œ๐จ๐ง๐ฏ๐ž๐ง๐ข๐ž๐ง๐œ๐ž ๐ซ๐š๐ญ๐ก๐ž๐ซ ๐ญ๐ก๐š๐ง ๐Ÿ๐จ๐ซ light ๐ฅ๐ž๐ ๐ข๐ญ๐ข๐ฆ๐š๐ญ๐ž ๐ญ๐ž๐œ๐ก๐ง๐ข๐œ๐š๐ฅ ๐ซ๐ž๐š๐ฌ๐จ๐ง๐ฌ. This has left passengers stranded, often without explanation or recourse. It is also concerning that some airlines refuse to accommodate passengers who arrive just a minute late for check-in, despite these delays being caused by the airlines’ own inefficient staff.

We have witnessed instances where airline staff ๐š๐ซ๐ซ๐ข๐ฏ๐ž ๐ฅ๐š๐ญ๐ž ๐ญ๐จ ๐ฐ๐จ๐ซ๐ค and engage in morning prayer sessions instead of attending to their duties, further delaying the check-in process. This kind of unprofessional behavior is unheard of in global aviation standards.

 

As the Minister of Aviation, you are entrusted with a duty of care to protect the rights of Nigerian and international users of Asaba International Airport. The Nigerian Civil Aviation Authority (๐—ก๐—–๐—”๐—”), which governs the aviation industry, provides clear guidelines under the Nigerian Civil Aviation Regulations (Nig. CARs) for protecting passengers from poor airline services. Airlines are required to meet minimum standards, and any violationsโ€”including flight delays, cancellations without cause, and denial of boardingโ€”can be punished through sanctions, fines, and other penalties.

 

In addition to ๐—ก๐—–๐—”๐—” regulations, the Federal Competition and Consumer Protection Commission (๐—™๐—–๐—–๐—ฃ๐—–) Act empowers passengers to seek redress when airlines fail to meet service expectations, whether through unfair pricing or unsatisfactory service. As a signatory to the Montreal Convention, Nigeria also has international obligations to ensure that passengers’ rights are protected, particularly regarding compensation for flight delays and other disruptions.

 

๐–๐ž ๐›๐ž๐ฅ๐ข๐ž๐ฏ๐ž ๐ข๐ญ ๐ข๐ฌ ๐ข๐ฆ๐ฉ๐จ๐ซ๐ญ๐š๐ง๐ญ ๐Ÿ๐จ๐ซ ๐ญ๐ก๐ž ๐ ๐ž๐ง๐ž๐ซ๐š๐ฅ ๐ฉ๐ฎ๐›๐ฅ๐ข๐œ ๐ญ๐จ ๐›๐ž ๐š๐ฐ๐š๐ซ๐ž ๐จ๐Ÿ ๐ญ๐ก๐ž๐ฌ๐ž ๐๐”๐๐ˆ๐’๐‡๐Œ๐„๐๐“๐’ ๐š๐ง๐ ๐’๐€๐๐‚๐“๐ˆ๐Ž๐๐’ ๐š๐ ๐š๐ข๐ง๐ฌ๐ญ ๐š๐ข๐ซ๐ฅ๐ข๐ง๐ž๐ฌ ๐ฌ๐จ ๐ญ๐ก๐š๐ญ ๐ญ๐ก๐ž๐ข๐ซ ๐ซ๐ข๐ ๐ก๐ญ๐ฌ ๐š๐ซ๐ž ๐ง๐จ๐ญ ๐ฏ๐ข๐จ๐ฅ๐š๐ญ๐ž๐ ๐จ๐ง ๐š ๐๐š๐ข๐ฅ๐ฒ ๐›๐š๐ฌ๐ข๐ฌ. ๐๐š๐ฌ๐ฌ๐ž๐ง๐ ๐ž๐ซ๐ฌ ๐ก๐š๐ฏ๐ž ๐ญ๐ก๐ž ๐ซ๐ข๐ ๐ก๐ญ ๐ญ๐จ ๐๐ž๐ฆ๐š๐ง๐ ๐š๐œ๐œ๐จ๐ฎ๐ง๐ญ๐š๐›๐ข๐ฅ๐ข๐ญ๐ฒ ,๐š๐ง๐ ๐ญ๐ก๐ž๐ฌ๐ž ๐š๐ข๐ซ๐ฅ๐ข๐ง๐ž๐ฌ ๐ฆ๐ฎ๐ฌ๐ญ ๐ฎ๐ง๐๐ž๐ซ๐ฌ๐ญ๐š๐ง๐ ๐ญ๐ก๐š๐ญ ๐ญ๐ก๐ž๐ข๐ซ ๐š๐œ๐ญ๐ข๐จ๐ง๐ฌ ๐ฐ๐ข๐ฅ๐ฅ ๐ง๐จ ๐ฅ๐จ๐ง๐ ๐ž๐ซย  ๐ ๐จ ๐ฎ๐ง๐œ๐ก๐š๐ฅ๐ฅ๐ž๐ง๐ ๐ž๐.

๐“๐ก๐ž ๐—ก๐—–๐—–๐—” ๐š๐ง๐ ๐—™๐—–๐—–๐—ฃ๐—– ๐ก๐š๐ฏ๐ž ๐ซ๐ž๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐›๐ข๐ฅ๐ข๐ญ๐ฒ ๐ญ๐จ ๐ž๐ง๐Ÿ๐จ๐ซ๐œ๐ž ๐ญ๐ก๐ž๐ฌ๐ž ๐ซ๐ž๐ ๐ฎ๐ฅ๐š๐ญ๐ข๐จ๐ง๐ฌ,๐›๐ฎ๐ญ ๐œ๐ข๐ฏ๐ข๐ฅ ๐ฌ๐ฎ๐ข๐ญ๐ฌ ๐ฆ๐š๐ฒ ๐š๐ฅ๐ฌ๐จ ๐›๐ž ๐ฉ๐ฎ๐ซ๐ฌ๐ฎ๐ž๐ ๐ญ๐จ ๐จ๐›๐ญ๐š๐ข๐ง ๐œ๐จ๐ฆ๐ฉ๐ž๐ง๐ฌ๐š๐ญ๐ข๐จ๐ง ๐Ÿ๐จ๐ซ ๐ฅ๐จ๐ฌ๐ฌ๐ž๐ฌ ๐ฌ๐ฎ๐œ๐ก ๐š๐ฌ ๐ฆ๐ข๐ฌ๐ฌ๐ž๐ ๐š๐ฉ๐ฉ๐จ๐ข๐ง๐ญ๐ฆ๐ž๐ง๐ญ๐ฌ ๐š๐ง๐ ๐›๐ฎ๐ฌ๐ข๐ง๐ž๐ฌ๐ฌ ๐จ๐ฉ๐ฉ๐จ๐ซ๐ญ๐ฎ๐ง๐ข๐ญ๐ข๐ž๐ฌ.

 

We call on you, Honorable Minister, to exercise your mandate and hold these airlines accountable for their conduct at Asaba International Airport.

๐“๐ก๐ž ๐จ๐ง๐ ๐จ๐ข๐ง๐  ๐ฉ๐š๐ข๐ง ๐š๐ง๐ ๐ข๐ง๐œ๐จ๐ง๐ฏ๐ข๐ง๐ข๐ž๐ง๐œ๐ž ๐ฌ๐ฎ๐Ÿ๐Ÿ๐ž๐ซ๐ž๐ ๐›๐ฒ ๐ฉ๐š๐ฌ๐ฌ๐ž๐ง๐ ๐ž๐ซ๐ฌ ๐ฆ๐ฎ๐ฌ๐ญ ๐›๐ž ๐š๐๐๐ซ๐ž๐ฌ๐ฌ๐ž๐, ๐š๐ง๐ ๐ข๐ฆ๐ฆ๐ž๐๐ข๐š๐ญ๐ž ๐š๐œ๐ญ๐ข๐จ๐ง ๐ข๐ฌ ๐ง๐ž๐ž๐๐ž๐ ๐ญ๐จ ๐ซ๐ž๐ฌ๐ญ๐จ๐ซ๐ž ๐ญ๐ก๐ž ๐ข๐ง๐ญ๐ž๐ ๐ซ๐ข๐ญ๐ฒ ๐จ๐Ÿ ๐š๐ข๐ซ ๐ญ๐ซ๐š๐ฏ๐ž๐ฅ ๐ข๐ง ๐ญ๐ก๐ข๐ฌ ๐ซ๐ž๐ ๐ข๐จ๐ง.

It is time that civil suits be considered as a mechanism to ensure that passengers are compensated for their suffering. We will continue to hold all parties with a mandate and duty of care responsible for the well-being of the traveling public.

 

We sincerely hope that your intervention will bring much-needed reform and that your leadership will lead to improvements in the services provided by airlines at Asaba International Airport.

 

Thank you for your attention to this matter.

 

Yours faithfully,

 

 

๐—–๐—ผ๐—บ๐—ฟ๐—ฎ๐—ฑ๐—ฒ ๐—ฉ๐—ถ๐—ฐ๐˜๐—ผ๐—ฟ ๐—ข๐—ท๐—ฒ๐—ถ ๐—Ÿ๐—ฒ๐—ฎ๐—ฑ ๐—”๐—ฐ๐˜๐—ถ๐˜ƒ๐—ถ๐˜€๐˜ ๐—ณ๐—ผ๐—ฟ ๐—ฌ๐—ผ๐˜‚๐—ป๐—ด ๐—ก๐—ถ๐—ด๐—ฒ๐—ฟ๐—ถ๐—ฎ๐—ป ๐—ฅ๐—ถ๐—ด๐—ต๐˜๐˜€ ๐—ข๐—ฟ๐—ด๐—ฎ๐—ป๐—ถ๐˜‡๐—ฎ๐˜๐—ถ๐—ผ๐—ป.

๐—”๐—น๐˜„๐—ฎ๐˜†๐˜€ ๐—ณ๐—ฒ๐—ฒ๐—น ๐—ณ๐—ฟ๐—ฒ๐—ฒ ๐˜๐—ผ ๐—ฐ๐—ผ๐—ป๐˜๐—ฎ๐—ฐ๐˜ ๐˜‚๐˜€ ๐˜ƒ๐—ถ๐—ฎ ๐˜„๐—ต๐—ฎ๐˜๐˜€๐—ฎ๐—ฝ๐—ฝ ๐—ผ๐—ป: 08038785262

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